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AI / Automation

Answers your customers questions on your website, at 2am, without getting it wrong.

Answers your customers questions on your website, at 2am, without getting it wrong. It is trained on your own documents, pages and price lists, so it answers about your business rather than in general.

From £2,000 Price agreed upfront No hidden extras
SPECIFICATION · AI CHATBOT AI / Automation
What you get

Everything included, nothing hidden.

WHAT YOU GET · INCLUDED AI / Automation
Trained on your own documents, pages and price lists
Limits on what it is allowed to say
Clean handover to a person
Every conversation logged
SCOPE4 deliverables included
The detail

The difference between this and the chatbots that irritate everybody is what it knows and what it is allowed to say. Limits are built in, so it does not improvise on price, availability or anything else it should not. When it cannot help, it hands over to a person cleanly rather than looping. Every conversation is logged.

That log is the underrated part. It tells you what your customers actually keep asking, which is usually a list of things missing from your website. The monthly plan keeps the knowledge base current, monitors what it is saying, handles model updates and manages the running costs, because a chatbot left alone starts answering with information that stopped being true months ago.

Who this is for

You get the same questions over and over through your website, and they arrive at all hours. Opening times, whether you cover an area, whether you do a particular thing, roughly what something costs. Your team answers them repeatedly instead of doing work that needs them, and the ones that arrive in the evening wait until morning, by which time somebody has ordered or enquired elsewhere.

When this is not the right answer

If your customers ask complicated questions that genuinely need an expert answer first time, this will frustrate them and damage you. If you want conversations over WhatsApp and SMS with follow-up that chases people, that is the AI Messaging rather than this. If you want the whole system with this built in rather than added to your website, the Portal tiers cover it.

How it works

Step by step.

01
Gather documents
Needs you
02
Build knowledge base
03
Train and configure
04
Integrate
05
Test
06
Handover
Typical timescale
Around 3 weeks, once we have what we need from you.

Common questions

Your own documents, website pages and price lists, so the answers come from your business rather than from the internet in general. Keeping that knowledge current as things change is part of the monthly plan, because the most common failure is a chatbot confidently repeating something that stopped being true.
A chatbot answers questions on your website while somebody is there. The AI Messaging holds conversations over WhatsApp and SMS and can chase people who have gone quiet. One waits for people to arrive, the other goes after them. Plenty of businesses want one and not the other.
Limits on what it is allowed to talk about, set when it is built and monitored afterwards. Anything outside those limits goes to a person rather than being guessed at, which is deliberately more cautious than letting it improvise on things like price or availability.
A record of what customers actually ask, in their words. It is usually more useful than people expect, because it shows the questions your website has failed to answer. Several clients have rewritten pages off the back of it.

How we make money

We charge for work, and that is all. Your ad spend, your software subscriptions and anything else bought on your behalf go on your own accounts at cost, with nothing added by us.

Our prices are published and they are the same for everyone.

Read how we work and how we make money →

Talk to us about AI.

Straight answer, no obligation. Tell us what you need and we will tell you what it takes.